![]() Hopper, to its credit, openly admitted to TechCrunch it’s been massively struggling with what it referred to as “unprecedented volumes of customer support inquiries since the start of the pandemic began,” or 2.5X its normal rate. #hopper is getting trashed - no customer support? Can’t get refund? #covid #travel ♬ Trouble’s Coming – Royal Blood Hundreds of these are visible when you sort by “Most Recent” reviews on iOS, which is damaging to what had been, before the pandemic, a trusted and respected travel brand. To date, users have left more than 550 one-star reviews on iOS and 302 on Android, per Sensor Tower data. “I have been waiting seven months for a refund.”.“I spent over 3K and 3 months later, still no refund.”.“I booked a flight back in June that I still haven’t been refunded for because the airline will only refund the agent directly.“Can’t say enough bad things about this service…Have to wait 15 days for response.“This company is a fraud! Do not use Hopper! I will be getting a lawyer!”. ![]()
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